Business review

Innovative. Flexible. Open and considerate.
Team-minded. Inspiring.

Our values provide a solid platform both for our culture and our business performance.
Building on our 100-year heritage, they lead our constant drive for excellence.

Below we share just a few examples of the ways in which our people bring
those values to life every day.

Brand review:

KC segment
Kcom segment
Our award winning Eclipse brand is leading the broadband and connectivity market with its range of business solutions for SMEs and high-speed services for residential consumers.

An exceptional customer experience sets apart our Eclipse brand from its competitors. Eclipse was consistently ranked as the fastest UK Internet Service Provider (ISP) operating over the BT network in 2011/12. In 2012, our Eclipse brand won the ISPA award for Best Managed Hosting Provider and maintained Which? recommended supplier status for the third consecutive time.

The brand is establishing unique service solutions as customer demand for cloud and subscription-based technology increases. Our Sentinel monitoring tool was launched in late 2011 to monitor broadband performance and deliver proactive customer alerts.

This enables direct customers to use broadband for mission crucial applications and has significant revenue potential for the reseller market – a key growth area for the Eclipse brand.

The launch of a dedicated Partner Portal in 2011 is driving growth in the reseller market and encouraging upsells to existing resellers. During the year, our Eclipse brand has generated also growth through major customer wins with the likes of Streamline, a WorldPay brand.

Eclipse SME and rural customers can now access bonded DSL solutions for upload and download speeds that are significantly faster with added resilience. We have launched also next generation fibre broadband to the residential and business markets. An improved mix of business to residential customers is generating significant upsells and sustainable growth.

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