Our business at a glance

Our aim is to deliver inspiring customer experiences,
through clear market focus, supported by exceptional
people, working with world-class partnerships

Delivering high-quality customer experiences is central to all that we do.

During the year we have secured key contract wins and extensions,
achieved further public sector success and grown our market share.

Our customers include:

  • Asda
  • Morrisons
  • WorldPay
  • Arqiva
  • Dorset PSN
  • The Health Lottery
KC segment
Kcom segment

Our KC brand provides a range of communications services to businesses and consumers throughout Hull and East Yorkshire. These include phone and broadband services as well as business solutions.

Since its formation over 100 years ago, KC has delivered many industry firsts, leading the market through its commitment to innovation, exceptional service and best value.

The launch of bundled services for consumers and businesses has delivered even better value for money for KC customers, increasing uptake and average revenue per customer as a result.

During the year, we launched our ‘KC Lightstream’ fibre service, giving our consumers and business customers access to the fastest broadband in the UK.

Visit: www.kc.co.uk

See Brand review: KC for more information.

Our Kcom brand delivers a range of critical communications services to customers throughout the UK and we are increasing our presence in our chosen markets. During the year, we have strengthened significantly our Public Services Network market position with further major contracts.

The expertise of our people combined with our strategic relationship with BT provides our Kcom customers with access to an extensive portfolio of products and the largest, most advanced network in the UK. Our commitment to delivering world-class customer service is demonstrated through the selection of Kcom by leading organisations to provide managed services to leading organisations across the UK.

Visit: www.kcom.com

See Brand review: Kcom for more information.

Our Smart421 brand delivers high-end consultancy, integration and management of business critical systems for customers, providing IT services for complex business critical projects.

Customers benefit from our agile business approach and ability to solve business problems for companies more reliably and cost effectively than many of the bigger IT services brands.

Smart421 serves primarily large UK enterprises, as well as some public sector organisations, delivering thought leadership and added value solutions to their complex IT requirements.

Visit: www.smart421.com

See Brand review: Smart421 for more information.

Our Eclipse brand is award winning, driven by our focus on meeting customer needs in a way that surpasses the rest of the market. Through Eclipse, we deliver a range of internet-based services to small and medium sized businesses across the UK.

A natural innovator with service at the heart of its product portfolio, Eclipse is recognised across the industry by organisations and consumer groups alike, so much so that it is a Which? recommended broadband provider.

Visit: www.eclipse.net.uk

See Brand review: Eclipse for more information.

We currently employ over
people group-wide

Our principal offices

Hemel Hempstead
“We are working towards becoming a market-leading communications and IT provider by ensuring that the customer experience we deliver is a positive one, offering the highest levels of service.”
Kelly Louise
“KCOM Group has been committed to helping me develop my management skills and commercial knowledge. I’ve gained the skills and confidence to tackle some very large-scale projects in new and innovative ways. There are plenty more new opportunities to go at and I’m confident that the Group will be there to support me.”

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